As a Remote Customer Service Representative at Chewy, you will be the front-line support for our customers, assisting with inquiries, product information, and order management. You will play a crucial role in ensuring that Chewy delivers exceptional service to pet owners across the country.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and live chat in a professional and efficient manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers in resolving issues such as order discrepancies, delivery delays, and product inquiries.
• Process orders, returns, and exchanges promptly and accurately.
• Collaborate with other departments to ensure swift resolution of customer issues.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a passion for helping people.
• Ability to multitask and work well under pressure in a fast-paced environment.
• Proficiency in computer navigation and typing skills.
• Prior experience in customer service or a related field preferred but not required.

Experience:

Previous experience in customer service, retail, or hospitality is advantageous but not essential.

Working Hours:

Flexible scheduling, including evenings, weekends, and holidays as needed.

Knowledge Skills and Abilities:

• Familiarity with CRM systems and customer service software is a plus.
• Knowledge of pet products and services is beneficial.

Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Employee discounts on Chewy products.
• Opportunities for career growth and advancement.

Why Join:

Join Chewy and become part of a dynamic team dedicated to delivering excellent customer service and enhancing the lives of pets and pet owners nationwide.

How to Apply:

Interested candidates should submit a resume and cover letter highlighting relevant experience and skills to us.

Some Interview Points:

• Be prepared to discuss your customer service experience and how you handle challenging situations.
• Demonstrate your passion for pets and customer satisfaction.
• Highlight your ability to work remotely and independently.