As a Customer Service Representative for FedEx, you will be responsible for providing exceptional customer service to FedEx customers from the comfort of your home. You will handle inquiries, resolve issues, and ensure that every interaction leaves a positive impression of FedEx.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively and efficiently.
• Provide information about FedEx products and services.
• Handle shipment tracking and delivery inquiries.
• Assist customers with placing orders and scheduling pickups.
• Escalate unresolved issues to appropriate departments.

Required Skills and Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Experience:

• Previous experience in customer service roles is preferred but not required.

Working Hours:

• Flexible working hours; full-time and part-time positions available.

Knowledge, Skills, and Abilities:

• Proficiency in MS Office and relevant software applications.
• Ability to adapt to different personality types.
• Problem-solving skills and ability to think on your feet.
• Understanding of FedEx services and operations (training provided).

Benefits:

• Competitive hourly pay rate.
• Work-from-home flexibility.
• Comprehensive training and ongoing support.
• Opportunities for career advancement within FedEx.

Why Join FedEx?Join a global leader in logistics and shipping services known for its commitment to customer satisfaction and employee development. Enjoy the flexibility of working from home while being part of a dynamic and supportive team.

How to Apply:Interested candidates should submit their resume and cover letter outlining their qualifications and availability to us.

Interview Points:

• Be prepared to discuss your customer service experience and how you handle challenging situations.
• Demonstrate your knowledge of FedEx services and your ability to provide exceptional customer service.