As a Part-Time Call Centre Representative at HK Consultancy, you will be the first point of contact for our customers. Your primary role will be to provide outstanding customer service, assist with inquiries, and resolve issues in a professional and timely manner. You will play a crucial role in enhancing customer satisfaction and contributing to our company success.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries promptly.
• Provide accurate information about products and services.
• Resolve customer issues and escalate complex cases to appropriate departments.
• Maintain customer records by updating account information.
• Follow communication scripts and handle calls in a professional manner.
• Conduct follow-up calls to ensure customer satisfaction.
• Collaborate with team members and other departments to improve customer service.
• Meet or exceed performance targets and call handling quotas.

Required Skills and Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a call centre or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to handle stressful situations and remain calm under pressure.
• Proficiency in using call centre software and other computer applications.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Experience

• Minimum of 1-2 years experience in a call centre or customer service environment.
• Experience with CRM systems and practices.

Working Hours

• Part-time position with flexible working hours.
• Shifts may include evenings, weekends, and holidays.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Familiarity with call centre technology and systems.
• Ability to learn and adapt quickly to new software and procedures.
• Strong listening skills and the ability to empathize with customers.
• Ability to multitask and manage time effectively.

Benefits

• Competitive hourly wage.
• Flexible working hours.
• Opportunity for career advancement within the company.
• Comprehensive training program.
• Supportive and friendly work environment.
• Employee discounts on company products and services.

Why Join HK Consultancy?

• Be part of a dynamic and growing company.
• Work in a supportive and collaborative environment.
• Gain valuable experience in customer service and call centre operations.
• Flexible part-time hours to suit your lifestyle.
• Opportunities for professional growth and development.

How to Apply

Interested candidates are invited to submit their resume and cover letter to us. Applications will be reviewed on a rolling basis until the position is filled.

Some Interview Points

• Discuss your previous experience in customer service or call centre roles.
• Provide examples of how you handled difficult customer situations.
• Demonstrate your problem-solving skills and ability to work under pressure.
• Highlight your communication skills and ability to work in a team.
• Show your enthusiasm for customer service and your commitment to providing exceptional service.