HK Consultancy is seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team. The successful candidate will play a key role in ensuring customer satisfaction by providing top-notch support and resolving inquiries efficiently. As a Customer Support Executive, you will be the first point of contact for our valued clients, representing our company with professionalism and empathy.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Resolve customer issues and complaints by identifying the problem, researching solutions, and providing accurate information.
• Maintain a comprehensive understanding of our products and services to provide knowledgeable support.
• Document customer interactions and feedback in our CRM system accurately.
• Collaborate with internal teams to address customer needs and provide seamless service.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Identify opportunities to improve customer support processes and contribute to team efficiency.
• Assist in training new team members as needed.

Required Skills and Qualifications:

• Bachelor degree in any discipline or equivalent work experience.
• Proven experience in a customer support or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive attitude.
• Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously and manage time effectively.
• High level of empathy and customer-focused mindset.
• Strong attention to detail and organizational skills.

Experience:

• Minimum of 2 years in a customer support role, preferably within a consultancy or service-based industry.
• Experience in handling high-volume customer interactions is a plus.

Working Hours:

• Full-time position.
• Standard working hours are Monday to Friday, 9:00 AM to 6:00 PM.
• Occasional weekend or evening shifts may be required based on business needs.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service principles and practices.
• Familiarity with customer support tools such as Zendesk, Salesforce, or similar platforms.
• Ability to work independently and as part of a team.
• Strong analytical skills to interpret customer data and feedback.
• Ability to remain calm under pressure and handle difficult situations with patience.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance.
• Retirement savings plan with company match.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.

Why Join HK Consultancy:

• Join a leading consultancy firm committed to excellence and innovation.
• Be part of a diverse and inclusive team where your contributions are valued.
• Access to ongoing training and development programs.
• Opportunity to make a meaningful impact on our clients success.
• Work in a dynamic and fast-paced environment with growth opportunities.

How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. Please send your application to us.

Some Interview Points:

• Discuss your experience in handling difficult customer situations and how you resolved them.
• Explain your approach to learning and mastering new customer support tools.
• Share examples of how you have contributed to process improvements in previous roles.
• Demonstrate your ability to work effectively both independently and as part of a team.
• Highlight any relevant experience in the consultancy or service-based industries.

HK Consultancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming a new member to our team!