At HK Consultancy, we pride ourselves on delivering exceptional client experiences. We are seeking a dedicated and dynamic Customer Service Advisor to join our team full-time. The ideal candidate will be passionate about helping clients, possess excellent communication skills, and thrive in a fast-paced environment.

Key Responsibilities:

• Provide prompt, courteous, and efficient service to clients via phone, email, and chat.
• Address and resolve client inquiries and complaints with professionalism and empathy.
• Maintain up-to-date knowledge of our services and products to offer accurate information and assistance.
• Collaborate with other departments to resolve complex client issues.
• Document client interactions and feedback in our CRM system accurately and timely.
• Participate in training sessions to stay updated on new products, services, and policies.
• Assist in the development and implementation of customer service procedures and policies.

Required Skills and Qualifications:

• High school diploma or equivalent; a bachelor degree in a related field is preferred.
• Proven experience in a customer service role, preferably in a consultancy or similar environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• High level of empathy, patience, and understanding.

Experience:

• Minimum of 2 years of experience in customer service or a related field.
• Experience in handling a high volume of client interactions efficiently.
• Familiarity with CRM systems and practices.

Working Hours:

• Full-time position with a standard 40-hour workweek.
• Flexibility to work shifts, including evenings, weekends, and holidays as required.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service principles and practices.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time-management skills.
• Ability to maintain composure under pressure and handle difficult situations gracefully.
• Strong interpersonal skills and the ability to build and maintain client relationships.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career advancement.
• Friendly and supportive work environment.
• Employee wellness programs.

Why Join HK Consultancy:

• Be part of a reputable company known for its commitment to client satisfaction.
• Work in a collaborative and innovative environment where your contributions are valued.
• Access to continuous learning and development opportunities.
• Engage in meaningful work that impacts our clients success and satisfaction.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to us.

Interview Points:

• Discuss your previous experience in customer service roles.
• Explain a time when you resolved a particularly challenging client issue.
• Demonstrate your understanding of our services and products.
• Describe your approach to multitasking and managing high-stress situations.
• Share examples of how you have contributed to improving customer service processes in past roles.

We look forward to welcoming a new member to our team who shares our passion for delivering exceptional customer service and contributing to the success of HK Consultancy.