HK Consultancy is seeking a dedicated and detail-oriented Staff Customer Service and Admin professional to join our dynamic team. In this role, you will provide exceptional customer service and administrative support, ensuring efficient operation and client satisfaction. This is a fantastic opportunity for a motivated individual to grow their career within a reputable consultancy firm.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, providing timely and accurate information.
• Manage and resolve customer complaints, ensuring a high level of customer satisfaction.
• Maintain and update customer records in the CRM system.
• Assist in the preparation and coordination of client meetings, presentations, and reports.
• Perform general administrative duties, including filing, data entry, and office organization.
• Coordinate with various departments to streamline processes and improve service delivery.
• Support the management team with special projects and tasks as needed.
• Ensure compliance with company policies and procedures.

Required Skills and Qualifications:

• High school diploma or equivalent; an associate or bachelor degree in business administration or a related field is preferred.
• Proven experience in customer service and administrative roles.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with CRM systems and practices.
• Ability to work independently and as part of a team.
• High attention to detail and problem-solving skills.

Experience:

• Minimum of 2 years of experience in a customer service or administrative role, preferably within a consultancy or professional services environment.

Working Hours:

• Full-time position
• Monday to Friday, 9:00 AM to 5:00 PM
• Occasional overtime may be required based on project needs

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service principles and practices.
• Strong administrative skills, including data entry, record keeping, and office management.
• Ability to handle sensitive information with confidentiality.
• Excellent time management skills and the ability to prioritize tasks effectively.
• Positive attitude and a commitment to providing outstanding customer service.

Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Opportunities for professional development and career advancement
• Friendly and collaborative work environment

Why Join HK Consultancy:At HK Consultancy, we value our employees and strive to create a supportive and inclusive work culture. Joining our team means being part of a company that is committed to your professional growth and success. We offer a range of benefits and opportunities to ensure that you have a fulfilling and rewarding career with us.

How to Apply:Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to us.

Some Interview Points:

• Discuss your previous experience in customer service and administrative roles.
• Provide examples of how you have handled difficult customer situations and resolved complaints.
• Explain your familiarity with CRM systems and how you use them to manage customer relationships.
• Highlight your organizational skills and ability to manage multiple tasks simultaneously.
• Share why you are interested in working at HK Consultancy and how your skills align with the job requirements.

HK Consultancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.