HK Consultancy is seeking a dedicated and customer-oriented Customer Care Executive to join our dynamic team. The successful candidate will be the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide customers with product and service information, updates, and usage guidance.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Identify and escalate priority issues to the appropriate channels for resolution.
• Follow up on customer interactions to ensure their concerns have been addressed.
• Participate in training sessions to stay updated on product knowledge and company policies.
• Contribute to the development and implementation of customer service policies and procedures.

Required Skills and Qualifications:

• Bachelor degree in Business, Communications, or a related field.
• Proven experience as a Customer Care Executive or in a similar customer support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in Microsoft Office Suite and customer service software.
• Ability to work independently and as part of a team.
• High level of patience and empathy when dealing with difficult situations.
• Strong organizational skills and attention to detail.

Experience:

• Minimum of 2 years of experience in customer service or a related field.

Working Hours:

• Full-time position.
• Monday to Friday, 9:00 AM to 6:00 PM.
• Occasional weekends or evenings may be required based on business needs.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service principles and practices.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with CRM systems and practices.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to maintain composure under pressure.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development opportunities and continuous learning.
• Friendly and supportive work environment.
• Employee wellness programs.

Why Join HK Consultancy:

• Opportunity to work with a leading consultancy firm with a global client base.
• Be part of a company that values innovation, excellence, and customer satisfaction.
• Career growth and advancement opportunities.
• Inclusive and diverse workplace culture.
• Employee recognition and reward programs.

How to Apply:

Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience to us. Applications will be reviewed on a rolling basis until the position is filled.

Interview Points:

• Demonstrate your understanding of customer care principles.
• Provide examples of how you have resolved challenging customer issues.
• Showcase your communication and problem-solving skills.
• Explain your experience with CRM systems and customer service software.
• Discuss how you prioritize tasks in a fast-paced environment.
• Highlight your ability to work both independently and collaboratively.

By joining HK Consultancy as a Customer Care Executive, you will have the chance to make a significant impact on our customer satisfaction and overall success. We look forward to receiving your application and learning more about how you can contribute to our team.