HK Consultancy is seeking a dedicated and customer-oriented Customer Support Specialist to join our dynamic team. The ideal candidate will have exceptional communication skills, a passion for helping clients, and a keen eye for detail. As a Customer Support Specialist, you will be the first point of contact for our clients, providing timely and effective support to ensure their needs are met and their issues resolved promptly.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Troubleshoot and resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Document and track customer interactions, feedback, and resolutions using our CRM system.
• Collaborate with other departments to address complex issues and improve overall customer experience.
• Provide product and service information to customers, helping them to navigate our offerings effectively.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service received.
• Participate in ongoing training and development programs to stay updated on company products, services, and best practices.

Required Skills and Qualifications:

• High school diploma or equivalent; bachelor degree preferred.
• Proven experience in a customer support role, ideally within a consultancy or professional services environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and other customer support tools.
• Ability to multitask and manage time effectively.
• Empathy and patience when dealing with customers.

Experience:

• Minimum of 2 years of experience in customer support or a related field.
• Experience working in a consultancy or professional services firm is a plus.

Working Hours:

• Full-time position with standard working hours from 9 AM to 6 PM, Monday to Friday.
• Occasional evening or weekend work may be required based on client needs.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service principles and practices.
• Ability to handle stressful situations calmly and professionally.
• Strong organizational skills and ability to prioritize tasks.
• Technical proficiency in using support software and tools.
• Ability to work independently as well as part of a team.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career advancement.
• Friendly and collaborative work environment.
• Employee wellness programs and support.

Why Join HK Consultancy:

• Join a reputable consultancy firm known for its commitment to client satisfaction and excellence.
• Be part of a supportive and inclusive team that values innovation and continuous improvement.
• Access to ongoing training and professional growth opportunities.
• Work in a dynamic environment where your contributions make a tangible impact.
• Enjoy a positive work-life balance with flexible scheduling options.

How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. Please send your application to [email address] with the subject line "Customer Support Specialist Application – [Your Name]."

Interview Points:

• Discuss your previous experience in customer support and how it has prepared you for this role.
• Provide examples of how you handled challenging customer interactions and the outcomes.
• Explain your approach to problem-solving and how you ensure customer satisfaction.
• Demonstrate your familiarity with CRM software and other support tools.
• Discuss your ability to work collaboratively with different departments to resolve issues.

HK Consultancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.