HK Consultancy is seeking a dedicated and professional Customer Service Representative to join our team. This remote position is based in Indonesia and focuses on delivering exceptional service to our clients. The ideal candidate will be responsible for managing customer inquiries, providing support, and ensuring customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Identify and assess customers needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Collaborate with team members and other departments to provide comprehensive customer support.
• Stay updated with company products, services, and policies.

Required Skills and Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Proficiency in English and Indonesian languages.

Experience

• Minimum of 2 years of experience in a customer service role.
• Experience working remotely is preferred.

Working Hours

• Full-time position.
• Flexible working hours, with the requirement to occasionally work evenings and weekends to accommodate different time zones.

Knowledge, Skills, and Abilities

• High level of professionalism and confidentiality.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in using office software such as Microsoft Office, Google Workspace, and CRM tools.
• Good organizational and time management skills.

Benefits

• Competitive salary.
• Work-from-home opportunity.
• Health and wellness benefits.
• Paid time off and holidays.
• Professional development and training opportunities.
• Collaborative and supportive work environment.

Why Join

At HK Consultancy, we value our employees and provide a supportive and inclusive environment. Joining our team means you will have the opportunity to grow professionally, work with a diverse group of people, and contribute to the success of a leading consultancy firm. We believe in work-life balance and offer flexible working arrangements to support our employees well-being.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their experience and qualifications to us.

Some Interview Points

• Discuss your previous customer service experience and how it has prepared you for this role.
• Describe a challenging customer service situation you handled and the outcome.
• Explain your familiarity with CRM systems and how you use them in your work.
• Talk about your ability to work independently in a remote environment.
• Share your strategies for managing multiple tasks and prioritizing work effectively.

We look forward to receiving your application and learning more about how you can contribute to our team at HK Consultancy.