HK Consultancy is seeking a dedicated and enthusiastic HR Customer Support Specialist to join our dynamic team. The ideal candidate will possess excellent communication skills, a strong understanding of HR processes, and a passion for providing outstanding customer service. This role is critical in supporting our HR department by addressing employee inquiries, resolving issues, and ensuring a seamless employee experience.

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat to employees regarding HR-related inquiries.
• Assist with onboarding processes, including the preparation and coordination of new hire documentation.
• Handle employee queries related to benefits, payroll, policies, and procedures in a timely and accurate manner.
• Maintain and update employee records in the HRIS system, ensuring data integrity and confidentiality.
• Collaborate with HR team members to improve service delivery and streamline processes.
• Assist in the development and implementation of HR policies and procedures.
• Support the coordination and administration of employee benefits programs.
• Conduct exit interviews and assist with offboarding processes.
• Generate reports and provide analytical support to the HR team as needed.

Required Skills and Qualifications:

• Bachelor degree in Human Resources, Business Administration, or a related field.
• 2+ years of experience in an HR support or customer service role.
• Strong knowledge of HR principles, practices, and employment laws.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and HRIS systems.
• Strong problem-solving skills and the ability to handle confidential information with discretion.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Experience:

• Minimum of 2 years of relevant experience in HR support or customer service.
• Experience working with HRIS systems and handling sensitive employee information.
• Prior experience in a consultancy or service-oriented company is a plus.

Working Hours:

• Full-time position.
• Standard working hours from 9:00 AM to 5:00 PM, Monday to Friday.
• Flexibility to work additional hours as needed during peak periods.

Knowledge, Skills, and Abilities:

• In-depth understanding of HR processes and best practices.
• Strong interpersonal skills with the ability to build positive relationships with employees at all levels.
• Ability to manage multiple tasks and priorities simultaneously.
• High level of integrity and professionalism.
• Proactive approach to problem-solving and continuous improvement.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and holiday pay.
• Professional development opportunities and tuition reimbursement.
• Employee wellness programs and work-life balance initiatives.

Why Join HK Consultancy:

At HK Consultancy, we pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued. As an HR Customer Support Specialist, you will have the opportunity to make a meaningful impact on our employees experiences and contribute to the overall success of the company. We are committed to supporting your professional growth and development, offering a variety of resources to help you achieve your career goals.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to us.