We are seeking a highly motivated Assistant Front Office Manager to join our team at HK Consultancy. As the Assistant Front Office Manager, you will be responsible for ensuring efficient operation of the front desk, maintaining high levels of guest satisfaction, and supervising a team of front desk staff. You will assist in daily operations, including check-in/check-out procedures, guest inquiries, and resolving any guest issues promptly. This role requires excellent organizational skills, a customer-focused mindset, and strong leadership abilities.

Key Responsibilities:

• Oversee daily operations of the front desk and ensure exceptional guest service standards are met.
• Assist in training, supervising, and motivating front desk staff.
• Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Monitor room availability, rates, and reservations to maximize occupancy and revenue.
• Maintain accurate records and reports regarding hotel operations.
• Collaborate with other departments to ensure seamless guest experiences.
• Implement and uphold company policies and procedures.

Required Skills and Qualifications:

• Proven experience in a front office supervisory role or similar position in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Bachelor degree in Hospitality Management or related field preferred.

Experience:

• Minimum of 2 years of experience in a supervisory role within a hotel front office environment.

Working Hours:

• Typical working hours may include evenings, weekends, and holidays as per the hotel operational requirements.

Knowledge, Skills, and Abilities:

• In-depth knowledge of hotel front desk operations.
• Ability to lead and motivate a team.
• Understanding of revenue management and guest satisfaction strategies.
• Problem-solving skills and the ability to make quick decisions.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance and retirement benefits.
• Professional development opportunities.
• Employee discounts on hotel stays and dining.

Why Join HK Consultancy?At HK Consultancy, we prioritize excellence in guest service and employee satisfaction. Joining our team means being part of a dynamic organization where your contributions are valued and opportunities for growth abound. We foster a supportive and inclusive work environment where teamwork and professionalism are key to our success.

How to Apply:Please submit your resume and cover letter outlining your qualifications and interest in the Assistant Front Office Manager position at HK Consultancy. We look forward to reviewing your application.