HK Consultancy, a leading firm in providing comprehensive business solutions, is seeking a dynamic and highly organized Front Office Supervisor. This role is pivotal in ensuring the smooth operation of our front office, delivering exceptional client service, and supporting the administrative functions of the office. The ideal candidate will possess strong leadership qualities, a keen eye for detail, and a passion for excellence in customer service.

Key Responsibilities:

• Supervise and manage the day-to-day operations of the front office.
• Greet and assist clients, visitors, and employees with professionalism and efficiency.
• Oversee the scheduling and coordination of appointments and meetings.
• Ensure the front desk is well-maintained, organized, and presentable at all times.
• Train, mentor, and evaluate front office staff to ensure high performance.
• Handle and resolve client inquiries and complaints promptly and courteously.
• Coordinate with other departments to facilitate smooth operations and communication.
• Maintain accurate records and manage office supplies inventory.
• Implement and uphold company policies and procedures.
• Assist in administrative tasks and special projects as needed.

Required Skills and Qualifications:

• Bachelor degree in Business Administration, Hospitality Management, or related field preferred.
• Proven experience in a supervisory role within a front office or customer service environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of office management systems and procedures.
• Ability to handle confidential information with discretion.
• Professional appearance and demeanor.

Experience:

• Minimum of 3-5 years of experience in a front office or customer service role, with at least 2 years in a supervisory position.

Working Hours:

• Full-time position.
• Monday to Friday, 9:00 AM to 6:00 PM.
• Occasional weekends or evenings may be required based on business needs.

Knowledge, Skills, and Abilities:

• Exceptional leadership and team management skills.
• Ability to thrive in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proactive and able to anticipate needs and potential issues.
• Customer-centric mindset with a focus on delivering outstanding service.
• Ability to remain calm and professional under pressure.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development and training opportunities.
• Collaborative and inclusive work environment.

Why Join HK Consultancy:At HK Consultancy, we value innovation, integrity, and excellence. Joining our team means being part of a company that is dedicated to fostering growth and development for both our clients and employees. We offer a supportive and dynamic work environment where your contributions are recognized and valued. If you are passionate about delivering exceptional service and are looking for a challenging and rewarding career, we would love to hear from you.

How to Apply:Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience to us.