Key Responsibilities:

• Oversee day-to-day operations of the resort, ensuring a high level of guest satisfaction.
• Develop and implement strategies to improve operational efficiency and guest experiences.
• Manage staff schedules, training, and performance evaluations.
• Ensure compliance with health, safety, and regulatory standards.
• Collaborate with various departments (housekeeping, food and beverage, front desk, etc.) to ensure seamless operations.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Maintain and enhance the resort facilities, ensuring a high standard of cleanliness and functionality.
• Develop and maintain relationships with vendors, suppliers, and local community members.
• Lead and motivate the team to achieve departmental goals and objectives.

Required Skills and Qualifications:

• Bachelor degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in resort or hotel management, with at least 2 years in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of financial management and budgeting principles.

Experience:

• Proven track record in managing resort or hotel operations.
• Experience in developing and implementing operational strategies.
• Demonstrated ability to improve guest satisfaction and operational efficiency.

Working Hours:

• Full-time position.
• Flexibility to work weekends, holidays, and evenings as required by the operational needs of the resort.

Knowledge, Skills, and Abilities:

• In-depth knowledge of hospitality industry standards and best practices.
• Strong organizational and time-management skills.
• Ability to build and maintain positive relationships with guests, staff, and vendors.
• Creative and strategic thinking capabilities.
• Proactive and self-motivated with a strong work ethic.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health and dental insurance.
• Paid time off and vacation days.
• Professional development opportunities and training.
• Employee discounts on resort services and amenities.
• Opportunity to work in a dynamic and picturesque environment.

Why Join HK Consultancy:

• Be part of a reputable and growing company in the hospitality industry.
• Work in a supportive and collaborative team environment.
• Opportunities for career advancement and professional growth.
• Contribute to creating exceptional experiences for our guests.

How to Apply:

Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience to us.