As a Customer Support Representative at American Airlines, you will be the first point of contact for our customers, providing exceptional service through multiple communication channels. You will assist passengers with inquiries, resolve issues, and ensure a smooth travel experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Handle and resolve customer complaints and concerns with professionalism and empathy.
• Provide accurate information regarding flights, fares, destinations, and policies.
• Assist customers in booking, changing, or canceling reservations as needed.
• Collaborate with other departments to ensure customer needs are met efficiently.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and adapt to changes in a fast-paced environment.
• Basic computer skills and proficiency with MS Office applications.
• Prior customer service experience is preferred but not required.

Experience:
No prior experience required; fresh graduates are encouraged to apply.

Working Hours:
Full-time position; shift-based including weekends and holidays as per operational requirements.

Knowledge, Skills, and Abilities:

• Knowledge of airline industry practices and terminology is advantageous.
• Ability to remain calm and courteous under pressure.
• Capacity to learn and apply new information quickly.

Benefits:

• Competitive salary and benefits package.
• Comprehensive training and development opportunities.
• Travel privileges on American Airlines flights.
• Health and wellness programs.

Why Join American Airlines?:
Joining American Airlines means becoming part of a renowned global airline with a commitment to excellence in customer service and employee satisfaction. You will have opportunities to grow professionally and personally in a dynamic industry.

How to Apply:
Please submit your resume and cover letter through our online application portal.