Chewy is a leading online retailer specializing in pet products and supplies, committed to providing pet parents with everything they need to keep their furry friends happy and healthy. With a customer-centric approach, Chewy offers a wide range of products delivered directly to customers doors, ensuring convenience and satisfaction.

Job Title: Telehealth Medical Assistant (Remote)

Job Summary:As a Telehealth Medical Assistant at Chewy, you will play a crucial role in supporting our telehealth initiatives, providing vital assistance to our veterinary and healthcare professionals. This remote position requires a dedicated individual who is passionate about pets and possesses strong organizational skills to facilitate seamless virtual healthcare services.

Key Responsibilities:

• Assist veterinary and healthcare professionals during telehealth appointments by managing scheduling, documentation, and client communication.
• Coordinate with pet owners to ensure smooth virtual consultations, including managing virtual waiting rooms and technical troubleshooting.
• Maintain accurate patient records and ensure compliance with confidentiality regulations.
• Provide exceptional customer service to pet owners, addressing inquiries and concerns promptly and professionally.

Required Skills and Qualifications:

• Proven experience as a medical assistant, veterinary assistant, or in a similar role.
• Familiarity with telehealth platforms and software (e.g., Zoom, Doxy.me).
• Strong communication skills and ability to empathize with pet owners.
• Excellent organizational skills with a keen eye for detail.
• Ability to work independently and manage time effectively in a remote setting.

Experience:

• Previous experience in telehealth or remote medical assistance is preferred.
• Experience in veterinary clinics or healthcare settings is advantageous.

Working Hours:

• Flexible, remote position with potential for part-time or full-time hours based on business needs.

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology and procedures.
• Proficiency in using teleconferencing and telehealth tools.
• Ability to multitask and prioritize tasks efficiently.
• Strong commitment to patient care and customer service excellence.

Benefits:

• Competitive compensation package based on experience.
• Remote work opportunity with flexible hours.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Opportunities for professional development and career growth within a dynamic and expanding company.

Why Join Chewy:Join a passionate team dedicated to enhancing the lives of pets and pet owners through innovative telehealth solutions. At Chewy, you will have the opportunity to make a meaningful impact in the rapidly evolving field of telemedicine while enjoying the flexibility of remote work and a supportive company culture.

How to Apply:Interested candidates are encouraged to apply through our careers page at Chewy Careers.