As a Customer Support Specialist at Chewy, you will be the front-line of customer interaction, ensuring every pet parent receives outstanding service. This remote position allows you to assist customers from the comfort of your home, contributing to Chewy commitment to customer satisfaction.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and chat channels.
• Assist customers with inquiries regarding orders, product information, and account management.
• Resolve customer complaints and issues with patience and empathy.
• Collaborate with other departments to ensure timely resolution of customer concerns.
• Maintain accurate documentation and records of customer interactions.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Proven customer support experience or experience in a similar role.
• Ability to empathize with customers and prioritize their needs.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software, CRM systems, and basic computer applications.

Experience:

• Previous experience in customer service or a related field is preferred.

Working Hours:

• This is a full-time remote position with flexible working hours based on business needs.

Knowledge, Skills, and Abilities:

• Knowledge of pet products and a passion for animals is a plus.
• Ability to work effectively in a fast-paced environment.
• Adaptability to changes in procedures and processes.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive healthcare benefits (medical, dental, vision).
• 401(k) plan with company match.
• Employee discounts on Chewy products.
• Remote work flexibility.

Why Join Chewy:Join a dynamic team that values innovation and customer-centricity. At Chewy, you will have the opportunity to make a meaningful impact in the lives of pets and pet parents across the country while enjoying the benefits of remote work and a supportive work culture.

How to Apply:Interested candidates should submit a resume and cover letter detailing their qualifications via the Chewy Careers page.