We are seeking a dedicated Customer Support Representative to join Aetna remote team. As a Customer Support Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring exceptional service delivery.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints effectively and efficiently.
• Escalate issues to appropriate departments when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide feedback for continuous improvement.

Required Skills and Qualifications:

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience in a similar role.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer systems and familiarity with CRM systems.

Experience:

Previous experience in customer service or a related field is preferred.

Working Hours:

This is a full-time remote position. Flexible hours may be required to accommodate customer needs, including evenings and weekends.

Knowledge, Skills, and Abilities:

• Knowledge of health insurance or related industries is a plus.
• Ability to adapt and learn quickly in a fast-paced environment.
• Problem-solving skills and the ability to think on your feet.
• Fluency in English; additional languages are advantageous.

Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Career advancement opportunities within Aetna and CVS Health.

Why Join Us:

Join a dynamic team dedicated to improving the health care experience for millions of individuals and families across the country. At Aetna, we value diversity, collaboration, and innovation in everything we do.

How to Apply:

Interested candidates should submit a resume and cover letter through our careers page at Aetna Careers. Be sure to highlight your relevant experience and why you would be a great fit for this role.