As a Remote Customer Support Representative at Hulu, you will play a pivotal role in ensuring our customers receive outstanding service and support. You will be the first point of contact for addressing customer inquiries and issues, delivering solutions promptly while maintaining a professional and empathetic demeanor.

Key Responsibilities

• Respond promptly to customer inquiries via various channels including phone, email, and chat.
• Resolve customer issues effectively, escalating to higher levels of support when necessary.
• Educate customers on Hulu products, services, and features.
• Document all customer interactions and transactions accurately.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Proven customer support experience or experience in a similar role.
• Strong problem-solving abilities and attention to detail.
• Ability to work remotely and manage time effectively.

Experience

• Previous experience in customer service or a related field preferred.

Working Hours

• Flexible working hours based on a rotating schedule, including weekends and holidays.

Knowledge, Skills, and Abilities

• Proficiency in using CRM software and other customer support tools.
• Understanding of streaming services and digital entertainment platforms is a plus.

Benefits

• Competitive compensation package.
• Comprehensive healthcare coverage.
• Employee discounts on Hulu subscriptions and merchandise.
• Remote work opportunity with a supportive team environment.

Why Join Hulu?

Join Hulu and be part of a dynamic team that values creativity, innovation, and customer satisfaction. You will have the opportunity to grow professionally in a fast-paced industry while contributing to delivering quality entertainment to millions of viewers worldwide.

How to Apply

Interested candidates are invited to apply through our Hulu Careers Page.