Cigna is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates. Our mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable.

Job Summary:

As a Customer Service Representative at Cigna, you will be the first point of contact for our customers, providing essential support and guidance regarding their health plans. Your role is crucial in ensuring a positive customer experience, addressing inquiries, resolving issues, and assisting customers in understanding their benefits and claims.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding health plans, benefits, and claims.
• Assist customers in navigating Cigna online resources and tools.
• Handle and resolve customer complaints with empathy and efficiency.
• Document and update customer records in the system.
• Collaborate with internal teams to resolve complex issues.
• Educate customers on preventive health measures and wellness programs.

Required Skills and Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Minimum of 1-2 years of experience in a customer service role, preferably in the healthcare or insurance industry.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in using computer systems and software applications.
• Bilingual skills (Spanish/English) are a plus.

Experience:

• Previous experience in a healthcare or insurance customer service role is highly desirable.
• Familiarity with health insurance plans and terminology is preferred.

Working Hours:

• Full-time position with flexible working hours to accommodate various time zones.
• Availability to work occasional weekends and holidays as needed.

Knowledge, Skills, and Abilities:

• Deep understanding of Cigna products, services, and systems.
• Strong customer orientation and ability to adapt/respond to different types of personalities.
• Ability to handle high-pressure situations and maintain a calm demeanor.
• Keen ability to learn quickly and adapt to changing environments and procedures.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Employee wellness and assistance programs.
• Opportunities for career advancement and professional development.

Why Join Cigna?

Joining Cigna means being part of a diverse and inclusive team that is dedicated to improving the health and well-being of our customers. We offer a supportive work environment where your contributions are valued, and your professional growth is encouraged. At Cigna, you can make a difference while building a rewarding career.

How to Apply:

Interested candidates are invited to apply online through the Cigna careers page. Please visit Cigna Careers and search for the Customer Service Representative (Remote) position to submit your application.