FedEx is a global leader in logistics, offering a broad portfolio of transportation, e-commerce, and business services. With a commitment to delivering outstanding customer experiences and innovative solutions, FedEx connects people and possibilities around the world.

Job Title: Customer Service Representative - Remote

Job Summary:FedEx is seeking enthusiastic individuals to join our team as Customer Service Representatives. In this remote role, you will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive interaction at every touchpoint.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat.
2. Resolve customer complaints and escalate issues as needed.
3. Provide accurate information regarding products, services, and shipment status.
4. Process orders, returns, and exchanges efficiently and accurately.
5. Maintain a high level of professionalism and empathy in all interactions.
6. Collaborate with internal teams to ensure timely resolution of customer issues.
7. Meet or exceed performance goals for customer satisfaction, productivity, and quality.

Required Skills and Qualifications:

1. Excellent communication skills, both verbal and written.
2. Strong problem-solving abilities and attention to detail.
3. Ability to multitask and prioritize in a fast-paced environment.
4. Proficiency in computer navigation and data entry.
5. Customer-centric mindset with a passion for helping others.
6. Ability to work independently with minimal supervision.
7. Flexibility to work evenings, weekends, and holidays as needed.

Experience:No previous experience required; training will be provided.

Working Hours:Part-time hours available, with flexibility to accommodate various schedules.

Knowledge, Skills, and Abilities:

1. Familiarity with FedEx services and shipping processes preferred but not required.
2. Adaptability to learn new technologies and systems quickly.
3. Understanding of basic customer service principles and practices.

Benefits:

1. Competitive pay and performance-based incentives.
2. Opportunities for career advancement and professional development.
3. Flexible work arrangements with the convenience of remote access.
4. Comprehensive training and ongoing support from a global leader in logistics.
5. Access to employee discounts and benefits packages.

Why Join FedEx?Joining FedEx means becoming part of a dynamic team dedicated to delivering excellence. You will have the opportunity to make a positive impact on customers lives while building valuable skills and experiences in a supportive and inclusive environment.

How to Apply:To apply for the Customer Service Representative position at FedEx, please visit our careers page at FedEx Careers. We look forward to welcoming you to the FedEx family!