Thailand Job Consulting is seeking a dedicated and customer-focused Account Support Specialist to join our team remotely. This role involves providing exceptional customer service to our clients, resolving issues efficiently, and contributing to the continuous improvement of our support processes.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolving customer issues and escalating when necessary
• Providing product information and assistance to customers
• Maintaining accurate customer records and updating information as needed
• Collaborating with other team members to improve processes and customer support strategies
• Providing feedback to management on customer trends and issues
• Contributing to a positive and supportive team environment

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Proficient in using customer service software and tools
• High attention to detail and organizational skills
• Ability to work independently and as part of a team

Experience:

• Minimum of 2 years experience in a customer support or account management role
• Previous experience working remotely is preferred
• Familiarity with the consulting industry is a plus

Working Hours:

• Full-time position
• Flexible working hours with a requirement to overlap with key customer time zones

Knowledge, Skills, and Abilities:

• Knowledge of customer support best practices
• Ability to quickly learn and adapt to new software and tools
• Strong interpersonal skills and the ability to build relationships with customers
• Proactive approach to identifying and solving problems
• Enthusiasm for working in a fast-paced, dynamic environment

Benefits:

• Competitive salary
• Flexible working hours and the ability to work from home
• Health and wellness benefits
• Opportunities for professional growth and development
• Supportive and collaborative team culture

Why Join Thailand Job Consulting:

• Be part of a dynamic and growing company committed to customer satisfaction
• Work with a supportive and collaborative team
• Enjoy the flexibility of working from home
• Contribute to a company that values innovation and continuous improvement

How to Apply:Interested candidates are invited to submit their resume and cover letter to us.

Join Thailand Job Consulting and make a difference by providing top-notch support to our valued clients. We look forward to welcoming you to our team!