Thailand Job Consulting is a leading consultancy firm dedicated to providing top-notch recruitment solutions for businesses across various sectors. With a commitment to excellence, we specialize in matching talented individuals with rewarding career opportunities, facilitating growth for both employers and candidates.

Job Title: Customer Support Agent - Mandarin Speaking

Job Summary: Thailand Job Consulting is seeking a proficient Customer Support Agent fluent in Mandarin to join our dynamic team. As a vital part of our customer service department, you will be responsible for delivering exceptional support to our Mandarin-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities:

• Provide professional and courteous assistance to Mandarin-speaking customers via phone, email, and live chat channels.
• Resolve customer inquiries, complaints, and issues in a timely manner, striving for first-call resolution whenever possible.
• Maintain accurate records of customer interactions and transactions, documenting details for future reference.
• Collaborate with internal teams to escalate complex issues and ensure swift resolution.
• Identify opportunities for process improvement and contribute to ongoing enhancement initiatives.

Required Skills and Qualifications:

• Fluency in Mandarin and English, both written and verbal, is essential.
• Proven experience in a customer service or support role, preferably in a multinational environment.
• Excellent communication and interpersonal skills, with a strong focus on empathy and rapport-building.
• Ability to multitask and prioritize workload effectively in a fast-paced environment.
• Proficiency in basic computer applications and familiarity with customer relationship management (CRM) software.

Experience:

• Minimum of 1-2 years of relevant experience in customer support or a related field.

Working Hours:

• Flexible schedule, including weekends and holidays, based on business needs.

Knowledge, Skills, and Abilities:

• Strong problem-solving skills with a solutions-oriented mindset.
• Adaptability to evolving processes and procedures.
• Commitment to delivering exceptional customer service experiences.
• Cultural sensitivity and awareness when interacting with diverse clientele.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health and wellness benefits package.
• Opportunities for career growth and advancement within the organization.
• Dynamic and collaborative work environment.

Why Join Thailand Job Consulting:At Thailand Job Consulting, we value diversity, innovation, and teamwork. Joining our team means being part of a supportive and inclusive workplace where your contributions are recognized and rewarded. With ample opportunities for professional development and a culture that promotes work-life balance, we empower our employees to thrive and succeed.

How to Apply:Interested candidates are encouraged to submit their resume and cover letter through our website at Thailand Job Consulting Careers. We look forward to reviewing your application and welcoming you to our team!