Thailand Job Consulting is a leading consulting firm dedicated to providing comprehensive HR solutions to businesses across various sectors. With a strong commitment to excellence and innovation, we strive to empower organizations by connecting them with top talent and fostering a culture of growth and success.

Job Title: Customer Service Agent (English)

Job Summary:As a Customer Service Agent (English) at Thailand Job Consulting, you will play a pivotal role in delivering exceptional service to our clients and candidates. You will serve as the primary point of contact, addressing inquiries, resolving issues, and ensuring a seamless experience throughout the recruitment process.

Key Responsibilities:

1. Respond promptly and professionally to client and candidate inquiries via phone, email, and chat.
2. Provide guidance and assistance to candidates regarding job opportunities, application processes, and interview scheduling.
3. Collaborate closely with our recruitment team to facilitate candidate screenings, assessments, and onboarding procedures.
4. Maintain accurate records of client interactions and candidate profiles in our CRM system.
5. Assist in organizing recruitment events, job fairs, and other networking activities.
6. Continuously identify opportunities for process improvement and contribute to enhancing our customer service standards.

Required Skills and Qualifications:

1. Fluent in English, both verbal and written, with excellent communication skills.
2. Previous experience in customer service, recruitment, or a related field is preferred.
3. Strong interpersonal skills and the ability to build rapport with diverse individuals.
4. Proficient in Microsoft Office Suite and CRM software.
5. Exceptional organizational and multitasking abilities.
6. Bachelor degree in Business Administration, Human Resources, or a relevant field is advantageous.

Experience:Previous experience in customer service or recruitment is preferred but not required. Training will be provided to the right candidate.

Working Hours:This is a full-time position, with standard office hours from Monday to Friday. Occasional evening or weekend work may be required to accommodate client and candidate schedules.

Knowledge, Skills, and Abilities:

1. Knowledge of recruitment processes and best practices.
2. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
3. Adaptability to changing priorities and willingness to embrace new challenges.
4. Strong problem-solving skills and attention to detail.

Benefits:

1. Competitive salary commensurate with experience.
2. Health insurance coverage and other benefits package.
3. Opportunities for professional development and career advancement.
4. Dynamic and collaborative work environment with supportive colleagues.

Why Join Thailand Job Consulting:Joining Thailand Job Consulting means becoming part of a dynamic team dedicated to making a positive impact in the world of HR. You will have the opportunity to work with industry professionals, gain valuable experience, and contribute to meaningful projects that shape the future of talent acquisition and management.

How to Apply:Interested candidates are invited to submit their resume and cover letter via email to us. Please include details of your relevant experience and why you are interested in joining our team.