As a Customer Service Supervisor at Thailand Job Consulting, you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. You will lead a team dedicated to providing support, resolving inquiries, and fostering positive relationships with our valued clients. This position requires strong leadership skills, a commitment to safety, and a passion for continuous improvement.

Key Responsibilities:

• Lead and promote safety awareness within the organization, emphasizing accident prevention and employee engagement.
• Develop and implement a continuous improvement roadmap for the customer service team, driving operational excellence and team engagement.
• Coach, provide feedback, and develop customer service team members to achieve annual goals and objectives.
• Ensure the quality, reliability, and productivity of products and services to maximize customer satisfaction.
• Organize workflow to ensure efficient customer service operations, including hardware and software management.
• Track and achieve team metrics for customer service excellence.
• Resolve complex support-related issues for customers and manage difficult interactions in a timely and positive manner.
• Communicate effectively with managers, other departments, and external partners to meet customer service objectives.
• Liaise with other plants to ensure timely delivery and accurate shipment of products.
• Monitor and analyze customer inquiries and communication channels to provide feedback and improve processes.
• Assist in cost control and managing departmental budgeted expenses.
• Develop and maintain extensive knowledge of the market, products, and materials.

Required Skills and Qualifications:

• Bachelor degree in Business Administration or related field.
• Proven experience in a customer service supervisory role, preferably in a consultancy or service-oriented industry.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and assume a high degree of responsibility.
• Proficiency in CRM tools and Microsoft Office Suite.
• Knowledge of safety protocols and continuous improvement methodologies.
• Flexibility to fulfill regular functions and handle unplanned staffing situations.

Benefits:

• Competitive salary
• Health insurance coverage
• Retirement savings plan
• Paid time off
• Opportunities for career growth and development

Why Join Us:Join Thailand Job Consulting and become part of a dynamic team dedicated to delivering excellence in customer service. We offer a supportive work environment, opportunities for advancement, and the chance to make a meaningful impact on the success of our clients and candidates.

How to Apply:Interested candidates should submit their resume and cover letter through our website here. We look forward to reviewing your application and welcoming you to our team!