Thailand Job Consulting is seeking a dedicated Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information to customers regarding products, services, and policies.
• Handle and resolve customer complaints and issues in a timely manner.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
• Collaborate with other departments to ensure customer needs are met.
• Maintain a high level of knowledge about the company products and services.
• Provide feedback to the management team on customer needs and trends.
• Contribute to the development of customer support policies and procedures.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Customer-oriented approach with a passion for delivering exceptional service.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using CRM software and other relevant tools.
• Previous experience in customer service or a related field is preferred.

Experience:

Previous experience in a customer service role is preferred but not required. Training will be provided for the right candidate.

Working Hours:

Full-time position, with flexible hours based on business needs.

Benefits:

• Competitive salary package
• Health insurance coverage
• Opportunities for career advancement
• Training and development programs
• Collaborative and supportive work environment

Why Join Us:

At Thailand Job Consulting, we value our employees and provide a rewarding work environment where individuals can grow and thrive professionally. Joining our team offers the opportunity to work with a diverse group of professionals dedicated to excellence in service delivery.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter through our website Thailand Job Consulting Careers or via email to us. We look forward to welcoming passionate individuals to our team!