Thailand Job Consulting is a leading recruitment agency dedicated to connecting talented individuals with top companies across various industries. We specialize in providing exceptional career opportunities and personalized consulting services to ensure both clients and candidates achieve their goals.

Job Summary

We are seeking a highly motivated and experienced Customer Care Executive for our Voice Process work-from-home (WFH) team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Key Responsibilities

• Respond to customer queries and complaints via phone in a timely and professional manner.
• Provide accurate information about products and services.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Maintain customer records by updating account information.
• Conduct customer satisfaction surveys to gather feedback and improve service standards.
• Collaborate with team members to improve overall customer experience.
• Adhere to company policies and procedures while ensuring customer satisfaction.

Required Skills and Qualifications

• Excellent verbal communication skills in English.
• Strong problem-solving skills and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using CRM software and Microsoft Office Suite.
• High school diploma or equivalent; a bachelor degree in a related field is preferred.
• Previous experience in a customer service role is required.
• Ability to work independently and as part of a remote team.

Experience

• Minimum of 2 years of experience in a customer service role, preferably in a voice process environment.
• Experience working in a WFH setting is an advantage.

Working Hours

• Flexible working hours, with the possibility of night shifts and weekends, depending on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Ability to quickly learn and adapt to new software and systems.
• Good organizational skills and the ability to multitask.
• Empathy and patience when dealing with customers.
• Ability to work under minimal supervision and manage time effectively.

Benefits

• Competitive salary and performance-based incentives.
• Work-from-home flexibility.
• Health insurance and other benefits.
• Continuous training and professional development opportunities.
• Supportive and inclusive company culture.

Why Join Thailand Job Consulting?

• Be part of a dynamic and growing company that values its employees.
• Opportunity to work with a diverse team of professionals.
• Gain experience in a fast-paced, customer-centric environment.
• Enjoy the flexibility of working from home while making a positive impact on customers lives.

How to Apply

Interested candidates are invited to send their resume and cover letter to us.