The Elite Job is a leading global provider of innovative solutions in the tech industry. With a commitment to excellence, we deliver cutting-edge services to clients worldwide, ensuring their success in today rapidly evolving digital landscape.

Job Title: Technical Support Analyst - English, Portuguese/Spanish Speaking (f/m/d)

Job Summary: As a Technical Support Analyst at The Elite Job, you will be an integral part of our customer support team, providing exceptional assistance to clients in English, Portuguese, and Spanish. You will troubleshoot technical issues, offer timely solutions, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat channels.
2. Diagnose and resolve technical hardware and software issues.
3. Guide customers through troubleshooting steps to resolve issues independently.
4. Escalate complex issues to the appropriate internal teams for further investigation.
5. Document customer interactions and resolutions accurately in the system.
6. Collaborate with colleagues to improve overall customer support processes.

Required Skills and Qualifications:

• Fluency in English, Portuguese, and Spanish (both verbal and written).
• Proven experience in a technical support role or similar customer-facing position.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Knowledge of basic computer hardware and software systems.
• Experience using help desk software or CRM systems is a plus.

Experience:

• Minimum of 2 years of experience in technical support or a related field.

Working Hours:

• Full-time position, standard business hours with occasional flexibility based on business needs.

Knowledge, Skills, and Abilities:

• In-depth understanding of technical concepts and terminology.
• Ability to adapt to new technologies and learn quickly.
• Strong customer service orientation with a focus on delivering exceptional experiences.
• Attention to detail and accuracy in documenting customer interactions.

Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive health benefits package.
• Opportunities for professional development and career advancement.
• Dynamic and inclusive work environment with a supportive team culture.

Why Join The Elite Job: At The Elite Job, we foster a culture of innovation and collaboration, where employees are empowered to make a difference. Joining our team means being part of a forward-thinking organization that values diversity, creativity, and continuous learning. If you are passionate about technology and committed to delivering outstanding customer service, we want to hear from you!

How to Apply: Interested candidates are invited to submit their resume and cover letter through our website careers page.