Emirates is a global leader in the aviation industry, known for its commitment to innovation, exceptional service, and connecting the world through its extensive network. The Emirates Group operates a diverse range of businesses in the aviation, travel, and tourism sectors, offering a dynamic and multicultural work environment. Joining the Emirates team means being part of a company that values excellence, teamwork, and customer satisfaction.

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our team in Qatar. The successful candidate will play a crucial role in ensuring a seamless travel experience for our passengers, providing top-notch customer service and support at every touchpoint. This role requires strong communication skills, a customer-centric approach, and the ability to handle various customer inquiries and issues efficiently.

Key Responsibilities:

• Greet and assist passengers at the airport, ensuring a positive and welcoming experience.
• Handle check-in, boarding, and baggage services in accordance with company procedures and policies.
• Address customer inquiries, provide information on flight schedules, and resolve any travel-related issues.
• Coordinate with other airport staff and departments to ensure smooth operations.
• Assist passengers with special needs and provide necessary accommodations.
• Maintain up-to-date knowledge of Emirates products, services, and promotions.
• Handle customer complaints professionally and escalate issues when necessary.
• Ensure compliance with safety regulations and airport security procedures.

Required Skills and Qualifications:

• High school diploma or equivalent; additional qualifications in travel, tourism, or hospitality are a plus.
• Proven experience in a customer service role, preferably in the airline or travel industry.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle stressful situations calmly.
• Strong problem-solving skills and attention to detail.
• Proficiency in English; additional language skills are advantageous.
• Knowledge of airline reservation systems and airport operations is desirable.
• Flexibility to work in shifts, including weekends and holidays.

Experience:

• Minimum of 2 years experience in customer service, with a preference for those who have worked in the aviation or travel sector.

Working Hours:

• Rotational shifts, including early mornings, late nights, weekends, and public holidays.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service principles and practices.
• Familiarity with the aviation industry and airport operations.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and multitasking abilities.
• Team player with a positive attitude and willingness to assist others.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development within the Emirates Group.
• Comprehensive training programs.
• Travel benefits for employees and their families.
• Health and wellness programs.
• Diverse and inclusive work environment.

Why Join Emirates:

• Be part of a leading global airline with a reputation for excellence.
• Work in a dynamic and multicultural environment.
• Enjoy extensive travel opportunities and benefits.
• Contribute to a company that values innovation, customer service, and teamwork.

How to Apply:Interested candidates are invited to apply online through the Emirates Group careers portal. Please submit your updated resume along with a cover letter outlining your suitability for the role. Visit Emirates Careers in Qatar for more information and to apply.

Join Emirates and take your career to new heights. We look forward to welcoming you to our team!