Kelly Services is seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this entry-level role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues by identifying problems, troubleshooting, and providing appropriate solutions.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Meet performance targets and quality standards set by the company.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computer systems and software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent required; some college coursework preferred.
• Previous customer service experience is a plus but not required.

Experience:

• Entry level; no prior experience required.
• Any experience in customer service or related fields is advantageous.

Working Hours:

• Flexible working hours with various shifts available.
• Must be available to work weekends and holidays as needed.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to handle stressful situations calmly and effectively.
• Strong interpersonal skills and the ability to build rapport with customers.
• Self-motivated with a positive attitude and a willingness to learn.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career growth and development.
• Access to training programs and resources.

Why Join Kelly Services:

• Join a reputable company with a long-standing history of excellence in workforce solutions.
• Work remotely from the comfort of your home.
• Be part of a supportive and collaborative team environment.
• Enjoy a flexible work schedule that fits your lifestyle.
• Access to ongoing training and career advancement opportunities.

How to Apply:

Interested candidates are encouraged to apply by visiting our website at Kelly Services Careers and submitting an online application. Please include your resume and a cover letter outlining your qualifications and interest in the Remote Customer Service Representative position.