HK Consultancy is a leading provider of customer support solutions, dedicated to delivering exceptional service to clients worldwide. With a focus on innovation and excellence, we strive to create positive customer experiences and drive business success.

Company Name: HK Consultancy
Job Title: Customer Support Agent (Malaysia)

Job Summary:
As a Customer Support Agent at HK Consultancy, you will be responsible for delivering outstanding customer service to our clients. You will serve as the primary point of contact for resolving customer inquiries, providing product support, and ensuring customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Escalate complex issues to appropriate teams for resolution.
• Document customer interactions and maintain accurate records.
• Identify opportunities for process improvement and contribute to team goals.

Required Skills and Qualifications:

• Excellent communication skills in English and Malay.
• Strong problem-solving abilities and customer service orientation.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using customer service software and tools.
• Previous experience in a customer support role is preferred.

Experience:

• Minimum of 1 year of experience in customer service or related field.

Working Hours:

• Full-time position, 40 hours per week.
• Flexible to work shifts including weekends and holidays.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to multitask and prioritize tasks effectively.
• Strong interpersonal skills and ability to work in a team environment.
• Attention to detail and accuracy in handling customer inquiries.

Benefits:

• Competitive salary package.
• Health insurance coverage.
• Opportunities for career growth and development.
• Positive and collaborative work environment.

Why Join HK Consultancy:

• Join a dynamic team dedicated to delivering exceptional customer service.
• Work with a reputable company that values its employees and promotes a culture of excellence.
• Grow your skills and advance your career in a supportive and innovative environment.

How to Apply:
Interested candidates should submit their resume and cover letter to us.