HK Consultancy is a leading provider of customer service solutions, specializing in delivering exceptional support to clients worldwide. With a focus on innovation and client satisfaction, we strive to exceed expectations in every interaction.

Job Title: Customer Service Representative (Bilingual Advisor)

Job Summary: As a Customer Service Representative (Bilingual Advisor) at HK Consultancy, you will be the first point of contact for our diverse clientele. Your primary responsibility will be to assist customers in a professional and courteous manner, resolving inquiries and issues efficiently. Fluency in both English and [Second Language] is required.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat in a timely and accurate manner.
• Provide personalized assistance to customers, addressing their needs and concerns effectively.
• Troubleshoot and resolve customer complaints, escalating issues as needed to ensure timely resolution.
• Maintain a thorough understanding of company products, services, and policies to provide accurate information to customers.
• Collaborate with other team members to ensure seamless customer service delivery.
• Document customer interactions and transactions accurately in the CRM system.

Required Skills and Qualifications:

• Fluency in English and [Second Language] (written and verbal)
• Previous experience in customer service or a related field preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and work well under pressure
• Proficiency in Microsoft Office and CRM software

Experience:

• Minimum of 1 year experience in customer service or a related field preferred

Working Hours:

• Full-time position, with flexible shifts including evenings and weekends

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices
• Ability to empathize with customers and provide exceptional service
• Strong organizational skills and attention to detail
• Adaptability and willingness to learn new processes and systems

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Ongoing training and development opportunities

Why Join Us: Joining HK Consultancy means being part of a dynamic team dedicated to delivering outstanding customer service. You will have the opportunity to work with a diverse clientele and grow your skills in a supportive environment.

How to Apply: Interested candidates should submit their resume and cover letter through our website. We look forward to reviewing your application!