HK Consultancy is a leading provider of IT solutions, specializing in remote assistance for businesses across various sectors. With a commitment to delivering exceptional service, we pride ourselves on our knowledgeable team and cutting-edge technology.

Job Title: Remote IT Help Desk Technician (Level 1 – 3)

Job Summary: As a Remote IT Help Desk Technician at HK Consultancy, you will be responsible for providing technical support to clients via remote assistance channels. You will troubleshoot software and hardware issues, assist with network configurations, and ensure prompt resolution of IT-related problems.

Key Responsibilities:

• Provide remote technical support to clients, resolving software, hardware, and network issues.
• Troubleshoot and diagnose IT problems, escalating complex issues to higher-level technicians when necessary.
• Assist with software installations, updates, and configurations.
• Document all support interactions and resolutions in the ticketing system.
• Collaborate with team members to improve processes and share knowledge.
• Maintain up-to-date knowledge of IT products, services, and industry trends.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in a help desk or technical support role.
• Proficiency in Windows and macOS operating systems.
• Strong troubleshooting skills with software, hardware, and network issues.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Experience:

• Level 1: 1-2 years of relevant experience
• Level 2: 2-4 years of relevant experience
• Level 3: 4+ years of relevant experience

Working Hours: Flexible, with occasional weekends or evenings required based on client needs.

Knowledge, Skills, and Abilities:

• Familiarity with remote support tools such as TeamViewer, Remote Desktop, or similar.
• Basic understanding of networking concepts and protocols.
• Ability to adapt to changing technologies and learn new skills quickly.

Benefits:

• Competitive salary based on experience level.
• Health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Professional development opportunities.

Why Join HK Consultancy? Joining HK Consultancy means being part of a dynamic team dedicated to delivering top-notch IT solutions to clients worldwide. You will have the opportunity to work with cutting-edge technology, expand your skills, and grow your career in a supportive environment.

How to Apply: Please submit your resume and cover letter through our website. We look forward to reviewing your application!