HK Consultancy is a leading provider of innovative solutions in customer support and sales. With a focus on delivering exceptional service and driving business growth, we empower our clients to achieve their goals efficiently and effectively.

Job Title: Customer Support and Sales Agent

Job Summary: As a Customer Support and Sales Agent at HK Consultancy, you will be responsible for providing excellent customer service while also identifying and pursuing sales opportunities. You will serve as the primary point of contact for our clients, ensuring their needs are met and offering solutions to enhance their experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat
• Resolve customer complaints in a professional and efficient manner
• Identify sales opportunities and upsell products or services to customers
• Maintain accurate records of customer interactions and transactions
• Collaborate with the sales team to reach sales targets and goals
• Stay up-to-date on product knowledge and industry trends

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and a customer-focused mindset
• Proven track record in sales or customer service role
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in MS Office and CRM software

Experience:

• Minimum of 2 years of experience in customer support or sales

Working Hours:

• Full-time, 40 hours per week
• Flexible schedule may be required based on business needs

Knowledge, Skills, and Abilities:

• Understanding of customer relationship management principles
• Ability to build rapport and establish trust with customers
• Sales techniques and strategies
• Attention to detail and accuracy in data entry

Benefits:

• Competitive salary with performance-based incentives
• Health insurance and retirement benefits
• Ongoing training and development opportunities
• Dynamic and collaborative work environment
• Opportunities for career growth and advancement

Why Join HK Consultancy: Joining HK Consultancy means becoming part of a dynamic team dedicated to delivering exceptional customer experiences and driving business success. You will have the opportunity to grow professionally, contribute to innovative solutions, and work with industry-leading clients.

How to Apply: Interested candidates should submit their resume and cover letter through our website.