HK Consultancy is a leading provider of online courses, empowering individuals worldwide to gain valuable skills and knowledge. Our platform offers a diverse range of courses across various industries, enabling learners to achieve their personal and professional goals.

Job Title: Customer Support Representative

Job Summary

As a Customer Support Representative for our Online Course Platform, you will be the first point of contact for our students, providing exceptional support and assistance. You will play a crucial role in ensuring a positive learning experience for our users by addressing inquiries, troubleshooting issues, and delivering prompt solutions.

Key Responsibilities

• Respond promptly and courteously to customer inquiries via email, chat, and phone.
• Assist customers with account-related issues, course navigation, and technical difficulties.
• Troubleshoot and resolve customer problems effectively and efficiently.
• Escalate complex issues to the appropriate departments for further investigation and resolution.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to the product development team to improve user experience.

Required Skills and Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using customer support software and tools.
• Previous experience in customer service or support role preferred.
• Knowledge of online learning platforms is a plus.

Experience

• Minimum of 1-2 years of experience in customer service or a related field.

Working Hours

• Full-time position, 40 hours per week.
• Flexible scheduling may be required to accommodate peak times and customer needs.

Knowledge, Skills, and Abilities

• Familiarity with online course platforms and e-learning technologies.
• Ability to empathize with customers and provide personalized support.
• Strong organizational skills and the ability to work independently.
• Adaptability to learn new tools and processes quickly.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with employer match.
• Generous paid time off and holiday schedule.
• Opportunities for career growth and advancement within the company.

Why Join Us

Joining HK Consultancy means becoming part of a dynamic team dedicated to empowering learners worldwide. You will have the opportunity to make a meaningful impact on peoples lives while working in a collaborative and supportive environment.

How to Apply

To apply for the Customer Support Representative position, please submit your resume and cover letter through our website.