HK Consultancy is a leading IT consulting firm specializing in providing innovative solutions to businesses across various sectors. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering cutting-edge technology services to meet our clients needs.

Job Summary

As an IT Help Desk Technician at HK Consultancy, you will be responsible for providing technical assistance and support to our clients. You will diagnose and resolve technical issues, answer queries, and ensure the smooth operation of IT systems and networks.

Key Responsibilities

• Provide technical support via phone, email, or in person to clients experiencing issues with hardware, software, or network connectivity.
• Diagnose and troubleshoot technical problems and escalate complex issues to appropriate teams.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Set up and configure user accounts and permissions.
• Perform routine maintenance tasks, such as updates and patches.
• Document and maintain records of IT issues and resolutions.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Help Desk Technician or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking protocols and troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.

Experience

• Minimum of 2 years of experience in a similar IT support role.

Working Hours

• Full-time position with flexible working hours.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite.
• Familiarity with help desk software and remote desktop tools.
• Ability to adapt to new technologies and learn quickly.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Dynamic and collaborative work environment.
• Health insurance and retirement savings plans.

Why Join HK Consultancy?

Joining HK Consultancy means being part of a dynamic team dedicated to providing innovative IT solutions to clients. You will have the opportunity to work with cutting-edge technology, grow your skills, and make a meaningful impact on our clients businesses.

How to Apply

To apply for the IT Help Desk Technician position at HK Consultancy, please visit us and submit your resume along with a cover letter highlighting your relevant experience and skills. We look forward to welcoming you to our team!