HK Consultancy is a leading provider of strategic business solutions, specializing in consultancy services for various industries. With a focus on client satisfaction and innovative approaches, we help businesses achieve their goals and navigate through challenges effectively.

Job Title: Client Support Assistant

Job Summary: As a Client Support Assistant at HK Consultancy, you will play a vital role in ensuring exceptional customer service and support to our clients. You will assist in managing client inquiries, resolving issues, and maintaining strong client relationships.

Key Responsibilities:

• Respond promptly to client inquiries via phone, email, and in-person meetings.
• Assist clients with account setup, product information, and troubleshooting.
• Collaborate with internal teams to address client needs and concerns.
• Maintain accurate records of client interactions and transactions.
• Provide administrative support to the client services team as needed.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office suite.
• Previous experience in customer service or client support roles preferred.

Experience:

• Minimum of 1-2 years of experience in a similar role.

Working Hours: This is a full-time position, with typical office hours from 9:00 AM to 5:00 PM, Monday through Friday.

Knowledge, Skills, and Abilities:

• Knowledge of client support principles and practices.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.
• Adaptability and willingness to learn new processes and tools.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance coverage.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth within the company.

Why Join HK Consultancy: Joining HK Consultancy means becoming part of a dynamic team dedicated to excellence in client service and innovation. You will have the opportunity to work with industry-leading professionals and contribute to meaningful projects that make a difference.

How to Apply: Interested candidates should submit their resume and cover letter through our careers page. We look forward to reviewing your application!