HK Consultancy is a leading provider of consulting services, specializing in assisting businesses across various sectors with their customer service and data entry needs. We are committed to delivering exceptional support to our clients, ensuring their operations run smoothly and efficiently.

Job Title: Customer Service Representative / Data Entry

Job Summary: We are seeking a dedicated Customer Service Representative/Data Entry Clerk to join our team. The ideal candidate will be responsible for providing excellent customer service and accurately entering data into our systems.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Handle and resolve customer complaints and issues effectively and professionally
• Process orders, forms, applications, and requests accurately and efficiently
• Input data into databases and maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction and operational efficiency
• Assist in maintaining a clean and organized workspace

Required Skills and Qualifications:

• High school diploma or equivalent
• Proven customer service experience
• Strong communication and interpersonal skills
• Excellent typing and data entry skills
• Proficiency in MS Office and data entry software
• Ability to multitask, prioritize, and manage time effectively
• Attention to detail and accuracy

Experience:

• Previous experience in customer service or data entry preferred but not required

Working Hours:

• Full-time position, Monday to Friday, 9:00 AM to 5:00 PM

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices
• Ability to adapt to changing priorities and work in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and as part of a team

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for advancement and professional development

Why Join Us: At HK Consultancy, we value our employees and provide a supportive and collaborative work environment. Joining our team means being part of a dynamic company that is dedicated to excellence in customer service and data management.

How to Apply: Interested candidates should submit their resume and cover letter through our website.

Join HK Consultancy today and become a valuable member of our team!