HK Consultancy is a leading provider of business solutions, specializing in consultancy services tailored to meet the diverse needs of our clients. With a strong commitment to excellence, innovation, and customer satisfaction, we pride ourselves on delivering high-quality services that drive success and growth for businesses across various industries.

Job Title: Customer Support Representative

Job Summary:
As a Customer Support Representative at HK Consultancy, you will be the first point of contact for our clients, providing exceptional support and assistance. You will play a crucial role in ensuring client satisfaction by addressing inquiries, resolving issues, and delivering timely solutions.

Key Responsibilities:

• Responding promptly to customer inquiries via phone, email, and live chat
• Handling and resolving customer complaints in a professional and empathetic manner
• Providing product/service information and guidance to customers
• Escalating complex issues to the appropriate department for resolution
• Maintaining accurate records of customer interactions and transactions
• Following up with customers to ensure their issues are resolved satisfactorily
• Collaborating with internal teams to improve customer experience

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Customer-oriented with a positive attitude
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in using CRM software and other relevant tools

Experience:

• Previous experience in customer service or a related field is preferred but not required

Working Hours:

• Full-time position with flexible hours, including evenings and weekends

Knowledge, Skills, and Abilities:

• Understanding of customer service principles and practices
• Familiarity with CRM systems and ticketing platforms
• Ability to remain calm and composed under pressure
• Adaptability and willingness to learn new processes and technologies

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive training and development programs
• Health insurance coverage
• Paid time off and holidays
• Opportunities for career advancement within the company

Why Join HK Consultancy:
Joining HK Consultancy means becoming part of a dynamic team dedicated to excellence and innovation. You'll have the opportunity to work with diverse clients and contribute to their success while advancing your own career in a supportive and collaborative environment.

How to Apply:
Interested candidates can apply online through our website or send their resume and cover letter to us. Please include Customer Support Representative Application in the subject line.