HK Consultancy is a leading provider of innovative solutions in the field of customer support services. With a focus on excellence and client satisfaction, we pride ourselves on delivering top-notch support to our clients across various industries.

Job Title: Customer Support Executive (Work from Home)

Job Summary: As a Customer Support Executive at HK Consultancy, you will be responsible for delivering exceptional customer service to our clients. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer complaints and issues efficiently and effectively.
• Providing product information, troubleshooting assistance, and technical support as needed.
• Escalating complex issues to the appropriate departments for resolution.
• Documenting customer interactions and maintaining accurate records.
• Collaborating with team members to improve processes and enhance the overall customer experience.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Previous experience in customer service or a related field is preferred.
• Proficiency in using customer support software and tools.
• High school diploma or equivalent; additional education or certification is a plus.

Experience:

• 1-2 years of experience in customer service or a similar role is preferred.

Working Hours:

• Flexible work hours with the ability to work evenings and weekends as needed.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to adapt to changing situations and handle stressful situations calmly.
• Strong interpersonal skills and the ability to work well in a team environment.
• Familiarity with CRM systems and support software is an advantage.

Benefits:

• Competitive salary based on experience.
• Work-from-home flexibility.
• Health insurance benefits.
• Opportunities for career growth and advancement.
• Ongoing training and development programs.

Why Join HK Consultancy? Joining HK Consultancy means becoming part of a dynamic team dedicated to providing outstanding customer support. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact on our clients satisfaction.

How to Apply: Interested candidates should submit their resume and cover letter through our website. We look forward to hearing from you!