HK Consultancy is a leading provider of consulting services, specializing in client relations and business solutions. With a commitment to excellence and innovation, we help our clients achieve their goals through strategic planning and personalized support.

Job Title: Client Relations Representative - Remote Work

Job Summary:

As a Client Relations Representative at HK Consultancy, you will be responsible for building and maintaining strong relationships with our clients. This is a remote position, offering flexibility and the opportunity to work from anywhere. You will serve as the primary point of contact for clients, addressing their needs, resolving issues, and ensuring their satisfaction with our services.

Key Responsibilities:

• Communicate with clients via email, phone, and video conferencing to understand their requirements and provide assistance as needed.
• Manage client accounts, including processing orders, handling inquiries, and resolving complaints in a timely manner.
• Collaborate with internal teams to ensure client needs are met and projects are delivered successfully.
• Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement.
• Maintain accurate records of client interactions and transactions using our CRM system.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work independently and prioritize tasks effectively
• Proficiency in Microsoft Office and CRM software
• Previous experience in customer service or client relations is preferred

Experience:

• Bachelors degree in Business Administration, Marketing, or related field
• 2+ years of experience in a client-facing role

Working Hours:

This is a full-time position with flexible working hours. You may be required to work occasional evenings or weekends to accommodate client needs.

Knowledge, Skills, and Abilities:

• Understanding of client relationship management principles
• Knowledge of industry best practices and trends
• Ability to adapt to changing priorities and environments
• Strong attention to detail and organizational skills

Benefits:

• Competitive salary
• Remote work opportunity
• Health insurance coverage
• Paid time off and holidays
• Professional development opportunities

Why Join HK Consultancy?

Joining HK Consultancy means being part of a dynamic team that values collaboration, innovation, and excellence. We offer a supportive work environment where your contributions are recognized and rewarded. Plus, you will have the flexibility to work remotely and the opportunity to grow your career with a leading consulting firm.

How to Apply:

To apply for the Client Relations Representative position, please submit your resume and cover letter through our website.