Houston Skilled is a leading provider of innovative solutions in the field of remote customer service. With a commitment to excellence and a focus on customer satisfaction, we pride ourselves on delivering top-notch services to clients across various industries. As a remote-first company, we embrace flexibility and value-driven approaches to empower our team members to thrive in their roles.

Job Title: Remote Customer Service Specialist (Voice/Non-Voice)

Job Summary: Join our dynamic team at Houston Skilled as a Remote Customer Service Specialist. In this role, you will be responsible for providing exceptional customer support via both voice and non-voice channels. You will interact with customers to address inquiries, resolve issues, and ensure a positive experience with our products and services.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Identify and assess customers needs to achieve satisfaction
• Resolve customer complaints efficiently and professionally
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to escalate and resolve complex issues
• Stay up-to-date on product knowledge and industry trends
• Meet or exceed performance targets for response times and customer satisfaction metrics

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and customer-centric mindset
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in using customer service software and CRM systems
• Previous experience in a customer service role preferred
• Flexibility to work remotely and adapt to changing schedules

Experience:

• 1-2 years of experience in customer service or related field preferred

Working Hours:

• Flexible scheduling with potential for evening and weekend shifts

Knowledge, Skills, and Abilities:

• Familiarity with customer service principles and practices
• Ability to empathize with customers and provide personalized solutions
• Basic understanding of technical troubleshooting and problem resolution
• Strong attention to detail and accuracy in documentation

Benefits:

• Competitive salary commensurate with experience
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Health insurance benefits and wellness initiatives
• Remote work flexibility with a supportive team environment

Why Join Houston Skilled: At Houston Skilled, we foster a culture of collaboration, innovation, and continuous improvement. Joining our team means being part of a forward-thinking organization that values diversity, inclusivity, and work-life balance. Whether you are a seasoned professional or just starting your career, you will have the opportunity to make a meaningful impact and grow alongside talented individuals who share your passion for excellence.

How to Apply: Interested candidates are encouraged to submit their resume and cover letter through our website: Houston Skilled Careers Page. We look forward to reviewing your application and welcoming you to our team!