The Elite Job is a renowned leader in delivering exceptional customer service solutions across various industries. With a commitment to excellence and innovation, we empower our clients to build strong customer relationships and enhance brand loyalty.

Job Title: Customer Service Team Lead (Contact Center) (In-House Or Remote)

Job Summary: As a Customer Service Team Lead at The Elite Job, you will play a pivotal role in ensuring the seamless operation of our contact center. You will lead a team of dedicated customer service representatives, providing guidance, support, and expertise to deliver outstanding service experiences to our clients and their customers.

Key Responsibilities:

• Supervise and mentor a team of customer service representatives to achieve performance targets and deliver exceptional service quality.
• Develop and implement strategies to optimize team productivity and efficiency.
• Handle escalated customer inquiries and resolve complex issues promptly and effectively.
• Monitor and analyze team performance metrics, providing regular feedback and coaching to drive continuous improvement.
• Collaborate with other departments to ensure alignment and consistency in service delivery.
• Stay updated on industry trends and best practices to enhance customer service processes and procedures.

Required Skills and Qualifications:

• Bachelor degree in Business Administration, Communications, or related field.
• Proven experience in a customer service leadership role, preferably in a contact center environment.
• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent communication and interpersonal abilities.
• Proficiency in using customer service software and tools.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills with a focus on delivering solutions.

Experience:

• Minimum of 3 years of experience in a customer service leadership role.

Knowledge Skills and Abilities:

• In-depth understanding of customer service principles and practices.
• Familiarity with contact center operations and technology.
• Ability to analyze data and derive actionable insights.
• Strong organizational and planning skills.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health and wellness benefits package.
• Opportunities for career growth and development.
• Flexible work arrangements (in-house or remote).
• Dynamic and inclusive work environment.

Why Join: Joining The Elite Job means becoming part of a dynamic team dedicated to delivering excellence in customer service. You will have the opportunity to work with industry-leading professionals, grow your skills, and make a meaningful impact on our clients and their customers.

How to Apply: Interested candidates are invited to submit their resume and cover letter via our website. We look forward to reviewing your application and exploring the possibility of you joining our team at The Elite Job!