Aetna is a renowned healthcare organization dedicated to providing innovative solutions and empowering individuals to live healthier lives. With a rich history of excellence and a commitment to customer satisfaction, Aetna stands as a leader in the industry, offering comprehensive healthcare coverage and support services to millions of members nationwide.

Job Title: Work From Home Online Customer Support Specialist

Job Summary: As a Work From Home Online Customer Support Specialist at Aetna, you will play a pivotal role in delivering exceptional customer service to our members. You will be responsible for addressing inquiries, resolving issues, and providing guidance on Aetna products and services through various online platforms.

Key Responsibilities:

• Respond promptly to customer inquiries via chat, email, and other digital channels.
• Assist customers with account management, billing inquiries, and claims processing.
• Educate customers on Aetna products, services, and online resources.
• Troubleshoot technical issues related to online portals and applications.
• Collaborate with internal teams to escalate and resolve complex customer issues.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric approach.
• Proficiency in using digital communication tools and platforms.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills with attention to detail.

Experience:

• Previous experience in customer service or a related field preferred.
• Experience working remotely or in a virtual environment is a plus.

Working Hours: Flexible scheduling available, including evenings and weekends.

Knowledge, Skills, and Abilities:

• Knowledge of healthcare terminology and insurance processes preferred.
• Ability to adapt to changing technology and software applications.
• Strong organizational skills and time management abilities.
• Comfortable working independently with minimal supervision.

Benefits:

• Competitive compensation package.
• Comprehensive benefits including health, dental, and vision coverage.
• Opportunities for career advancement and professional development.
• Work-life balance with flexible scheduling options.
• Supportive team environment fostering collaboration and growth.

Why Join Aetna:

• Join a reputable organization with a commitment to making a positive impact on healthcare.
• Work remotely with the flexibility to balance work and personal commitments.
• Be part of a dynamic team dedicated to providing exceptional customer service.
• Access to ongoing training and development opportunities to enhance your skills and advance your career.

How to Apply: Interested candidates should submit their resume and cover letter through the Aetna careers website. Join us in shaping the future of healthcare and making a difference in the lives of our members!