Cigna, a global health service company, is dedicated to improving the health, well-being, and peace of mind of those we serve. With a mission to help people lead healthier lives, Cigna offers a diverse range of insurance products and related services, including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products, serving individuals, employers, healthcare professionals, and other groups.

Position: Cigna Customer Service Associate Representative (Remote Job)

Job Summary: As a Customer Service Associate Representative at Cigna, you will be an essential part of our commitment to providing exceptional service to our customers. You will engage with customers via phone, email, and chat, assisting them with inquiries, resolving issues, and ensuring a positive experience with every interaction.

Key Responsibilities:

1. Handle inbound customer inquiries promptly and professionally.
2. Provide accurate information regarding Cigna products, services, and policies.
3. Assist customers with navigating online portals and self-service tools.
4. Investigate and resolve customer complaints or issues with empathy and efficiency.
5. Document all customer interactions accurately and thoroughly in our CRM system.
6. Collaborate with cross-functional teams to escalate and resolve complex issues.
7. Meet or exceed performance metrics for quality, productivity, and customer satisfaction.

Required Skills and Qualifications:

1. Excellent verbal and written communication skills.
2. Strong customer service orientation with a passion for helping others.
3. Ability to multitask and prioritize in a fast-paced environment.
4. Proficiency in navigating computer systems and web-based applications.
5. Adaptability to learn and apply new information quickly.
6. Problem-solving skills with a focus on finding effective solutions.
7. Previous experience in customer service or a related field is preferred but not required.

Experience:Previous experience in customer service or a related field is preferred but not required.

Working Hours:This is a remote position with flexible working hours. Candidates must be available to work evenings, weekends, and holidays as needed to support our customers.

Knowledge, Skills, and Abilities:

1. Knowledge of healthcare terminology and insurance concepts is a plus.
2. Ability to maintain composure and professionalism under pressure.
3. Strong attention to detail and accuracy in data entry.
4. Ability to work independently with minimal supervision.
5. Capacity to empathize with customers and provide personalized assistance.

Benefits: Cigna offers a comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plans, paid time off, and opportunities for career growth and development.

Why Join Cigna: Joining Cigna means being part of a team dedicated to making a difference in people lives. We offer a supportive and inclusive work environment where you can grow professionally while making a positive impact on the communities we serve.

How to Apply: Interested candidates should submit their resume and cover letter through our online application portal at Cigna Careers. We look forward to reviewing your application and considering you for this exciting opportunity to join the Cigna team!