Netcare is a leading provider of healthcare services, dedicated to delivering exceptional patient care and innovative medical solutions. With a commitment to excellence, Netcare strives to improve the health and well-being of individuals and communities across the globe.

Job Title: Customer Support Manager - Work from Home

Job Summary: Netcare is seeking a dynamic and experienced Customer Support Manager to join our team. In this remote role, you will lead our customer support team to ensure the highest level of service delivery to our clients. As the Customer Support Manager, you will be responsible for overseeing daily operations, resolving escalated issues, and implementing strategies to enhance customer satisfaction.

Key Responsibilities:

• Manage and supervise the customer support team, including hiring, training, and performance evaluations.
• Develop and implement customer support policies, procedures, and standards.
• Monitor customer interactions to ensure quality service delivery and adherence to company guidelines.
• Resolve escalated customer issues in a timely and efficient manner.
• Analyze customer feedback and data to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams to address customer needs and drive process improvements.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on industry trends and best practices in customer support.

Required Skills and Qualifications:

• Bachelor degree in business administration, marketing, or related field.
• Proven experience in a customer support management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in customer relationship management (CRM) software.
• Familiarity with healthcare industry regulations and standards is a plus.

Experience:

• Minimum of 5 years of experience in customer support or related field.
• Previous experience in a managerial or supervisory role preferred.

Working Hours:

• Flexible working hours, with availability to work evenings and weekends as needed.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service principles and practices.
• Ability to analyze data and generate insights to improve customer satisfaction.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaboratively in a remote team environment.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health and wellness benefits package.
• Remote work flexibility.
• Opportunities for professional development and advancement.

Why Join Netcare: Joining Netcare means becoming part of a dynamic team dedicated to making a positive impact on the healthcare industry. We offer a collaborative and supportive work environment where your contributions are valued and recognized. With opportunities for growth and advancement, Netcare is committed to helping you achieve your career goals while making a difference in the lives of others.

How to Apply: Interested candidates should submit their resume and cover letter through the Netcare careers pag. Be sure to highlight your relevant experience and qualifications for the Customer Support Manager position. We look forward to reviewing your application and welcoming you to the Netcare team!