Netcare is a leading healthcare provider dedicated to delivering exceptional patient care across a wide spectrum of medical services. With a commitment to innovation and excellence, Netcare strives to improve the health and well-being of communities through accessible, high-quality healthcare solutions.

Job Title: Client Service Assistant at Netcare

Job Summary: As a Client Service Assistant at Netcare, you will play a pivotal role in ensuring the smooth operation of our healthcare facilities by delivering outstanding customer service to our patients and their families. You will be the face of Netcare, providing assistance and support to individuals accessing our services.

Key Responsibilities:

1. Greet and assist patients and visitors upon arrival at Netcare facilities.
2. Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate departments.
3. Schedule appointments and manage patient records with meticulous attention to detail.
4. Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
5. Collaborate with healthcare professionals to ensure a seamless patient experience.
6. Handle patient concerns and complaints with professionalism and empathy, escalating issues as necessary.
7. Maintain cleanliness and organization in reception and waiting areas.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with a keen eye for detail.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Prior experience in customer service or healthcare administration is preferred but not required.

Experience: Previous experience in a customer service role is advantageous.

Working Hours: This is a full-time position with flexible scheduling options to accommodate business needs, including evenings and weekends.

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology is beneficial but not mandatory.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A proactive and positive attitude towards teamwork and collaboration.
• Adaptability to changing priorities and responsibilities.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Opportunities for professional development and career advancement within the organization.
• A supportive and inclusive work environment fostering personal growth and well-being.

Why Join Netcare: Joining Netcare means becoming part of a dynamic team dedicated to providing exceptional healthcare services to our community. You will have the opportunity to make a meaningful impact on the lives of others while advancing your career in a supportive and rewarding environment.

How to Apply: Interested candidates are invited to apply online through our website Netcare Careers. Please submit your resume and a cover letter outlining your qualifications and why you are interested in joining the Netcare team.