At The Elite Job, we pride ourselves on delivering exceptional customer service solutions across various industries. As a leader in the field, we are committed to excellence, innovation, and fostering a dynamic work environment where every team member can thrive and grow.

Job Title: Call Center Agent (m/w/d) - Estnisch

Job Summary: The Elite Job is seeking a proficient Call Center Agent fluent in Estonian to join our dedicated team. In this role, you will be the first point of contact for our valued customers, providing them with outstanding support and assistance. If you are passionate about delivering exceptional service and possess excellent communication skills, we want to hear from you.

Key Responsibilities:

• Handle incoming calls and inquiries from customers promptly and professionally.
• Provide accurate information and assistance regarding products, services, and policies.
• Resolve customer issues and complaints efficiently and effectively to ensure customer satisfaction.
• Document all interactions and transactions accurately in the system.
• Collaborate with team members and other departments to address customer needs and concerns.
• Meet or exceed established performance targets and quality standards.

Required Skills and Qualifications:

• Proficiency in Estonian language (spoken and written) is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Previous experience in a customer service or call center role is preferred but not required.

Experience:

• Previous experience in a customer service or call center role is advantageous but not mandatory.

Working Hours:

• Full-time position with flexible working hours.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Familiarity with CRM software and call center technology is a plus.
• Ability to adapt to changing priorities and customer needs.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing development opportunities.
• Friendly and supportive work environment.
• Opportunities for career advancement and growth within the company.
• Health insurance and other benefits package.

Why Join Us:Joining The Elite Job means becoming part of a dynamic team dedicated to delivering excellence in customer service. We offer a supportive work environment where your contributions are valued and recognized. If you are passionate about making a difference and providing exceptional service, we invite you to join us on our journey of success.

How to Apply:Interested candidates are encouraged to submit their resume and cover letter through our website The Elite Job Careers. We look forward to reviewing your application and potentially welcoming you to our team!