Cigna is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. With a strong commitment to providing innovative solutions and exceptional customer service, Cigna operates across multiple sectors to deliver comprehensive health services to millions worldwide.

Job Title: Customer Service Representative at Cigna

Job Summary: As a Customer Service Representative at Cigna, you will be at the forefront of our commitment to excellence in customer care. You will engage with our valued members, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction with our services.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat channels.
2. Provide accurate information regarding Cigna products, services, and policies.
3. Assist customers in navigating through various processes such as claims, billing, and enrollment.
4. Resolve customer issues and complaints with professionalism and empathy.
5. Document all customer interactions and maintain accurate records in our systems.
6. Collaborate with internal teams to address customer concerns and improve service delivery.
7. Adhere to company policies and procedures while delivering exceptional service to customers.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and empathize with customers.
• Problem-solving abilities and a proactive approach to resolving issues.
• Proficiency in using computer systems and navigating multiple software applications.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Previous experience in customer service or a related field is preferred.

Experience:

• Previous experience in a customer service role is beneficial but not required.
• Training will be provided to successful candidates to ensure they are equipped with the necessary skills and knowledge.

Working Hours:

• Full-time position with flexible scheduling options.
• Availability to work evenings, weekends, and holidays may be required based on business needs.

Knowledge, Skills, and Abilities:

• Knowledge of health insurance industry practices and terminology is a plus.
• Ability to adapt to changing processes and technology platforms.
• Strong attention to detail and accuracy in data entry and documentation.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Retirement savings plans and financial wellness programs.
• Opportunities for career growth and development within a global organization.

Why Join Cigna:

• Be part of a company that is dedicated to making a difference in people lives.
• Join a team of passionate professionals committed to excellence and innovation.
• Access to training and development programs to enhance your skills and advance your career.
• Experience a supportive work environment where your contributions are valued and recognized.

How to Apply: Interested candidates can apply online through the Cigna careers portal at Cigna Careers. We look forward to welcoming talented individuals who share our commitment to delivering exceptional customer service.