Cigna is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. With a mission to help individuals lead healthier lives, Cigna offers a wide range of insurance and health services designed to meet the needs of customers worldwide.

Job Title: Customer Service Representative (Cigna Remote Job)

Job Summary:

As a Customer Service Representative at Cigna, you will play a crucial role in delivering exceptional service to our clients. Working remotely, you will be the first point of contact for customers, providing assistance and resolving inquiries regarding their health insurance plans.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in a professional and efficient manner.
• Assist customers with understanding their insurance coverage, benefits, and claims processes.
• Provide guidance and support to customers in navigating online portals and digital tools.
• Document all customer interactions accurately and thoroughly in the system.
• Collaborate with other departments to resolve complex issues and escalate cases as needed.
• Meet or exceed performance metrics for call quality, productivity, and customer satisfaction.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and navigate computer systems efficiently.
• Problem-solving skills with a proactive and solution-oriented approach.
• Adaptability to work in a remote environment and collaborate with team members virtually.
• Previous experience in a customer service role preferred.

Experience:

• Minimum of 1 year of experience in customer service or related field preferred.

Working Hours:

• Full-time position with flexible scheduling options.

Knowledge, Skills, and Abilities:

• Knowledge of health insurance terminology and industry practices is a plus.
• Proficiency in using Microsoft Office applications and CRM systems.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Comprehensive health and wellness programs.
• Remote work flexibility.

Why Join:

Joining Cigna means becoming part of a team dedicated to making a difference in people lives. You will have the opportunity to contribute to our mission of improving health outcomes and creating a positive impact on communities around the world. Additionally, Cigna offers a supportive work environment where your skills and talents are valued and rewarded.

How to Apply:

To apply for the Customer Service Representative position at Cigna, please visit our careers page at Cigna Careers and submit your resume along with a cover letter outlining your qualifications and why you are interested in joining our team.