Aetna, a subsidiary of CVS Health, is a leading diversified health care benefits company serving an estimated 38 million people. Aetna offers a broad range of traditional, voluntary, and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, disability plans, and medical management capabilities.

Job Title: Aetna Work From Home Customer Service Representative (Entry Level)

Job Summary: As a Work From Home Customer Service Representative at Aetna, you will be an essential part of our commitment to providing exceptional customer experiences. You will engage with customers via phone, email, and chat to address inquiries, resolve issues, and ensure satisfaction.

Key Responsibilities:

• Handle inbound customer inquiries promptly and effectively
• Provide accurate information about products, services, and policies
• Assist customers with navigating online portals and tools
• Resolve customer complaints and escalate issues as needed
• Maintain a high level of professionalism and empathy in all interactions
• Meet or exceed performance goals for productivity and quality

Required Skills and Qualifications:

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Strong customer service orientation with a passion for helping others
• Ability to multitask and navigate computer systems efficiently
• Adaptability to work in a fast-paced, remote environment
• Prior experience in customer service or call center preferred but not required

Experience: No prior experience required; entry-level position

Working Hours: Flexible schedules available, including evenings and weekends

Knowledge, Skills, and Abilities:

• Proficiency in basic computer skills and familiarity with online tools
• Ability to learn and apply new information quickly
• Strong problem-solving skills and attention to detail
• Comfortable working independently and as part of a team

Benefits:

• Competitive pay
• Comprehensive benefits package including medical, dental, and vision coverage
• Retirement savings plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional development

Why Join Aetna: Joining Aetna means becoming part of a team dedicated to improving the health and well-being of our members. You will have the opportunity to make a meaningful impact while enjoying a supportive and inclusive work environment.

How to Apply: To apply for the Aetna Work From Home Customer Service Representative position, please visit our careers page at Aetna Careers.